Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cris Allen Diamsay

Cris Allen Diamsay

March 11, 2026

5  out of  5
rating by Cris Allen Diamsay
"Had a great customer experience with State Farm. When I called, I spoke directly to a person and not an automated voice. Irma was very attentive and professional! She provided all the answers and solutions to all of my questions!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Irma was able to assist you so effectively and that you appreciated speaking directly with a team member. We strive to provide attentive and professional service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Beth

Beth

March 11, 2026

5  out of  5
rating by Beth
"Mary is amazing and knowledgeable…She is the Best!"
We responded:
"Thank you, Beth, for sharing your experience with Mary. It's wonderful to hear that her knowledge and service made such a positive impact. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Profile photo of Erick Perez

Erick Perez

March 10, 2026

5  out of  5
rating by Erick Perez
"Irma M. Alonzo was great, very helpful and answered every question as best as they could!"
We responded:
"Thank you for the fantastic review, Erick! Irma M. Alonzo is dedicated to providing helpful and thorough service, and it's wonderful to hear that all your questions were answered. Your feedback is greatly appreciated!"
Profile photo of Beatriz perez

Beatriz perez

March 10, 2026

5  out of  5
rating by Beatriz perez
"Todos en la oficina son muy amables pero en especial la señora Irma yo siempre que tengo preguntas o dudas la llamo o voy a verla y siempre me atiende con muy buena actitud es muy buena haciendo su trabajo gracias."
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que Irma ha sido de gran ayuda y que te sientes bien atendida en nuestra oficina. Valoramos mucho tus comentarios y nos motiva a seguir ofreciendo el mejor servicio posible. Thank you again. "
Profile photo of Hanna Erika Cordero

Hanna Erika Cordero

March 6, 2026

5  out of  5
rating by Hanna Erika Cordero
"I am extremely appreciative of the exceptional customer experience I have received from this company, particularly from Ms. Mary Gamotan, who has consistently provided outstanding service. Her prompt responses and willingness to assist with any issues have been impressive. On behalf of Statefarm company, I extend my sincere gratitude and commend Mary for her exceptional performance."
We responded:
"Thank you for the amazing review, Hanna! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Rinehart’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Abraham Robles

Abraham Robles

March 6, 2026

5  out of  5
rating by Abraham Robles
"Irma was patient with me and willing to help file new vehicles to my insurance policy. The times I’ve called she was always there to assist."
We responded:
"Thank you for the amazing review, Abraham! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Gaby GG

Gaby GG

March 6, 2026

5  out of  5
rating by Gaby GG
"Irma from State Farm is awesome. She helped me adding a new car insurance and answer all my questions I had. thanks Irma!!!"
We responded:
"Dear Gaby, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Hope you visit us again soon!"
Profile photo of Colleen Mayone

Colleen Mayone

February 26, 2026

5  out of  5
rating by Colleen Mayone
"Always lovely, helpful and easy to get any questions answered! I have especially had great experiences with Irma and Mary. Thanks!"
We responded:
"Colleen, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jim Rinehart’s Team—we are always here to help!"
Profile photo of Guadalupe Hernandez

Guadalupe Hernandez

February 25, 2026

5  out of  5
rating by Guadalupe Hernandez
"The agent Irma is very nice y professional"
We responded:
"Thank you for the amazing review, Guadalupe! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of Andrea P

Andrea P

February 16, 2026

5  out of  5
rating by Andrea P
"This review is for Mary G. who helped us update our policy today. She was so helpful and informative over the phone. She provided all the clarifications needed to make our decision. As a bonus, she was really nice to talk to! Thanks Mary for your help today!"
We responded:
"Hi Andrea, Thank you for the awesome feedback. We're always happy to help so don't hesitate to contact us if you ever need anything. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!"
Profile photo of Jesse Avila

Jesse Avila

February 13, 2026

4  out of  5
rating by Jesse Avila
"Have been a long time, policyholder and have no complaints. Friendly staff, prompt service."
We responded:
"Thank you, Jesse, for sharing your experience and for being a long-time policyholder. It's great to hear that you've found our staff friendly and our service prompt. Your feedback is valuable to us as we strive to provide the best possible service. If there's anything more we can do to enhance your experience, please let us know. We appreciate your support and look forward to continuing to serve you."
Profile photo of Juan Trejo

Juan Trejo

February 5, 2026

5  out of  5
rating by Juan Trejo
"Irma was really professional and helpful !"
We responded:
" Juan, we appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! Please call us if we can help you in any way with your insurance needs. Thanks again. "
Profile photo of Gina Espinoza

Gina Espinoza

February 3, 2026

5  out of  5
rating by Gina Espinoza
"New customer here! It was an easy n smooth stress free process , Irma was very attentive and helpful. Customer service 10/10 thumbs up!!"
We responded:
"Thank you, Gina, for sharing your experience with us. It's wonderful to hear that Irma made the process easy and stress-free for you. We truly appreciate your feedback and are delighted that you found our customer service to be top-notch. Your satisfaction is our priority, and we're here to assist you whenever you need."
Profile photo of Hal Hodges

Hal Hodges

January 21, 2026

5  out of  5
rating by Hal Hodges
"Irma was very helpful and answered all my Insurance questions"
We responded:
"Thank you, Hal, for sharing your positive experience with Irma. It's wonderful to hear that she was able to assist you effectively with your insurance questions. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Thanks again Hal. "
Profile photo of Charity Perkins

Charity Perkins

January 21, 2026

5  out of  5
rating by Charity Perkins
"I have been a satisfied customer of Jim Rinehart office for over 35 years. I have always been pleased with his staff there to which Mary Gamaton is the main person I deal with. They are always fast and efficient to meet my needs in any form available phone call, text messages or even emails I’m always sure to get a response right away. If your looking for a place that treat you like family or better look no further!!!"
We responded:
"Thanks Charity. I appreciate your loyalty and trust in my office. I will pass on your review to Mary. I am glad she is always able to help with your insurance needs. Thank you for business."
Profile photo of Katy Dreher

Katy Dreher

January 14, 2026

5  out of  5
rating by Katy Dreher
"Irma provides the best service! She is prompt and thorough. She asks questions to understand the situation and get the best result. I’ve never had a bad experience and definitely recommend this office!"
We responded:
"Thank you, Katy, for sharing your positive experience with Irma. It's wonderful to hear that her promptness and thoroughness have made a difference for you. Your recommendation means a lot, and we're glad to know that you've consistently had good experiences with our office. Your feedback is greatly appreciated!"
Profile photo of Jennifer Lindquist

Jennifer Lindquist

January 14, 2026

5  out of  5
rating by Jennifer Lindquist
"Excellent customer service! Professional, Helpful, caring, and honest staff. Mary and Irma always go above and beyond. Best insurance team I have seen. Thank you!"
We responded:
"Thank you, Jennifer, for sharing your positive experience with us. We're delighted to hear that Mary and Irma have made such a great impression with their professionalism and dedication. Your kind words mean a lot to our team, and we're grateful for your trust in us."
Profile photo of maria montanti

maria montanti

January 13, 2026

5  out of  5
rating by maria montanti
"Mary, provided excellent service, always willing to assist. Very courteous and helpful."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Mary provided excellent service and was always willing to assist. We appreciate your kind words and are glad to know you found her courteous and helpful. Your feedback is invaluable to us, and we look forward to continuing to meet your insurance needs."
Profile photo of sabas mercado

sabas mercado

January 10, 2026

5  out of  5
rating by sabas mercado
"Excelente atención de Irma"
We responded:
"Thank you for the 5-star review. I am glad we can assist with your insurance needs. "
Profile photo of Alexis Chavarin

Alexis Chavarin

January 9, 2026

5  out of  5
rating by Alexis Chavarin
"10/10 Irma. Si me compro otros 200 carros me gustaría que Irma me los asegure"
We responded:
"Thank you Alexis for the 5-star review. I am glad you are happy with our auto insurance. "
Profile photo of Jeff Burghardt

Jeff Burghardt

January 7, 2026

5  out of  5
rating by Jeff Burghardt
"Jim Rinehart's State Farm Insurance is the best on the Monterey Peninsula!! And a big high five to Mary Gamotan, office manager, for providing us with stellar service and a friendly attitude every time :)"
We responded:
"Thank you, Jeff, for sharing your positive experience with us! It's wonderful to hear that you find our service to be the best on the Monterey Peninsula. Mary and the team are dedicated to providing stellar service, and your kind words mean a lot to us. We appreciate your support and look forward to continuing to serve you."
Profile photo of Gigi T

Gigi T

December 23, 2025

5  out of  5
rating by Gigi T
"I’ve always have had a great experience working with Irma, every time I call she is amazing at what she does! Very understanding! Thank you so much! 😊"
We responded:
"Thank you for the 5-star review. I glad Irma was able to assist with your insurance needs. "
Profile photo of Eddie Ortiz

Eddie Ortiz

December 14, 2025

5  out of  5
rating by Eddie Ortiz
"Best service thanks mary, irma and Jim"
We responded:
"Thanks Eddie for the 5 star review. I am glad that we can help with your insurance needs. Please call my office if you need anything."
Profile photo of Amanda Ceton

Amanda Ceton

December 12, 2025

5  out of  5
rating by Amanda Ceton
"Absolutely love Jim’s team! They are always professional, kind, and understanding. Irma is always so helpful and patient. Answers all my questions and provides great advice. I wouldn’t change my Insurance Agent if you paid me! Thanks for all you guys do!"
We responded:
"Thanks for the 5 star review Amanda. I am very glad my team can help you with your insurance needs. Please do hesitate to contact us if you need anything."
Profile photo of Angela Clarke

Angela Clarke

December 2, 2025

5  out of  5
rating by Angela Clarke
"I recently moved from Texas to Monterey, CA and needed a state-to-state transfer for my auto insurance. Mary Gamotan was super responsive, friendly, and professional! She was able to set me up with a new policy and ID card in minutes! I highly recommend Jim Rinehart Insurance to anyone looking for top-notch service!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."