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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeff Burghardt

June 3, 2023

5  out of  5 rating by Jeff Burghardt
"Big kudos to Mary Gamotan at Jim Rinehart State Farm Insurance for her awesome service, great attention to detail, and wonderful and friendly personality. In fact, we switched our home, auto, business, and earthquake insurance over to Mary!"

Reyna L

May 26, 2023

5  out of  5 rating by Reyna L
"Always very friendly and great service, I highly recommend Irma Alonzo, she answered all my questions I appreciate it."

claudia roman

May 25, 2023

5  out of  5 rating by claudia roman
"I have known Irma Alonzo for over 20 years. She is the best, so professional, helpful and a heart of gold."

Rosanna Carrillo

May 10, 2023

5  out of  5 rating by Rosanna Carrillo
"I had a very urgent matter at hand and German was extremely helpful and went out of his way to ensure that my husband and Ireceived the absolute best service! Thank you for your professional and prompt attention in the matter at hand."

Mike C

May 10, 2023

5  out of  5 rating by Mike C
"Irma Alonzo Is the best! She’s always very helpful and has never once not been able to fulfill the task at hand. I couldn’t be happier with her service. Very informative, friendly and responsive to any questions you may have."

Peter Anitoni

May 5, 2023

5  out of  5 rating by Peter Anitoni
"My husband And I moved from the Bay Area and have been researching different insurance companies to do business with. Many of my friends and family from Monterey referred German to us. We cannot say enough good things about our experience. From start to finish, German was professional, knowledgeable, and friendly. Not only did he take the time to explain our coverage options and answer all of our questions, but he also went above and beyond to ensure that we had the right policy to fit our needs and budget. We really appreciated the personalized attention we received, and the level of professionalism and customer service skills that German showed us. Throughout the process, he was always available to help us whether it was over the phone or via email. German made the whole experience seamless and stress-free, which is exactly what we needed during a busy time. Rose and Pete"

joe salazar

May 5, 2023

5  out of  5 rating by joe salazar
"I was recommended to see German by multiple friends and he helped me out with all my insurance needs. He took the time to thoroughly explain all my coverages and I walked out really happy!"

Jacqueline Cardenas

May 2, 2023

5  out of  5 rating by Jacqueline Cardenas
"I have received excellent service from Irma Alonzo at Jim Rinehart's State Farm Agency. She communicates well and works hard to deliver a good policy."

celia zhang

May 2, 2023

5  out of  5 rating by celia zhang
"Today I called Jim Rinehart's office and German Loya answered my call. I just bought a new car and needed to transfer the insurance from old car to the new car. I found German is both pleasant and efficient. He got the job done beautifully. I would recommend their service. Thank you."

xitlali Lopez

May 1, 2023

5  out of  5 rating by xitlali Lopez
"Wonderful service from Mary! I called today and she took my call right away. She is so friendly and helpful. She assisted me with a change of address and even provided me with nearby agents on the state I relocated to. Thank you so much for your wonderful attitude. I recommend Jim’s office to anyone that’s looking for great service and caring agents."

Ethan Vaughn

April 10, 2023

5  out of  5 rating by Ethan Vaughn
"This is the best insurance agency in Monterey County."
Profile photo of Shulena Bryant

Shulena Bryant

April 10, 2023

5  out of  5 rating by Shulena Bryant
"German Loya was such a pleasant agent to work with, he helped me and my family with 3 different policies, lots of question answered and plenty of patience. I would 100% recommend that you work with him for all of your insurance needs."

Yohana Aristondo

March 23, 2023

5  out of  5 rating by Yohana Aristondo
"This has been one of the best insurance experiences I’ve ever had. Irma Alonzo walks me through my options. I can’t say enough about this company and about Irma. I’ve been with them for over 10 years now and they’ve been the best and most cost effective. I really love the level of service I receive from her. She went beyond my expectations for customer service. I’d definitely recommend this Insurance to anyone."

Nichole Johnson

March 17, 2023

5  out of  5 rating by Nichole Johnson
"Jim has been my Agent for 15 years for Home and Auto. His office personal are very attentive, helpful,understanding and personable… Erma is awesome and always gets back to me right away… I’m very happy with State Farm my agent Jim and his staff. They get 10 ⭐️‘s in my book 😊"

Carmen Hearn

February 18, 2023

5  out of  5 rating by Carmen Hearn
"I recently had to get a change of auto insurance as my existing provider can no longer do business in CA. Jim and team have my home and personal article policies and I gave them a ring and they not only were eager to help but found me the perfect policy for the right price. Irma was the best!!! Thank you Jim and Irma!"

Jessica Fierro

February 13, 2023

5  out of  5 rating by Jessica Fierro
"Irma Alonzo is a great asset to this office. She is courteous, pleasant and very efficient.. she always was available and promptly responded to us.. Thank you for everything, Irma!"

Javier Sanchez Jr

November 16, 2022

5  out of  5 rating by Javier Sanchez Jr
"I just recently had an issue with a claim that I filed. Thanks to Irma Alonzo and German Loya for their great customer service. I was able to get the issue solved and completely satisfied with their assistance."

guillermo luevanos

November 7, 2022

5  out of  5 rating by guillermo luevanos
"German has been helping me for about 3 years i never have had an issue with statefarm by far the best insurance company i hope they get the recognition for the hard work that they've made me feel like family !(: thanks german i will keep doing business with state farm because of him and the amazing customer service .thank you so much german !(:"

Brenda Martinez

October 17, 2022

5  out of  5 rating by Brenda Martinez
"I don't have much experience dealing with insurance but I'm so glad I went to Jim Rinehart's office. My experience was pleasant, simple, and I couldn't be happier with how Mary Gamotan helped me through every step. She made every effort to find out my needs and provide me with the best options for me personally. I'm relieved to know that such important details regarding my family's well-being are being handled by someone so professional and genuine."

Maria Macias

October 11, 2022

5  out of  5 rating by Maria Macias
"Irma Alonzo was Very kind and professional so thank you again for your service ❤️"

Sandra Miron

October 9, 2022

5  out of  5 rating by Sandra Miron
"I’m so happy to have state farm thank you so much to your team member Irma Alonzo very nice person ❤️"

Aliki Rendon

October 8, 2022

5  out of  5 rating by Aliki Rendon
"Irma & German are so professional they answered all my questions! I truly recommend State Farm Insurance!"

Shannon Taylor

October 6, 2022

5  out of  5 rating by Shannon Taylor
"We are so fortunate to have found Jim Rinehart’s State Farm office! We recently made a move from the Big Island of Hawaii to Monterey and needed help getting insurance in California. Irma was absolutely fantastic in transferring all of our State Farm accounts over and solving multiple problems very quickly. It brings so much peace of mind knowing we are in great hands. I highly recommend this office and Irma!!"

patricia hitt

September 30, 2022

5  out of  5 rating by patricia hitt
"Just signed up two cars with State farm Jim Reinhardt office. Very smooth process. Spoke to a really nice guy German Loya. I wish everything I had to do went so easily. Thank you"


September 28, 2022

5  out of  5 rating by Araceli
"Experience was great I’d highly recommend going here! German Loya did a great job at explaining everything and making sure I was getting what I needed making the process go very smooth ! Overall great place"