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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jovanny Ortíz

Jovanny Ortíz

November 1, 2025

5  out of  5
rating by Jovanny Ortíz
"Good service and explanation from Irma Alonzo"
We responded:
"Thank you, Jovanny, for sharing your positive experience with us. We're delighted to hear that Irma Alonzo provided you with excellent service and clear explanations. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service."
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Gloria Villanueva

October 31, 2025

5  out of  5
rating by Gloria Villanueva
"Muy profesional y amable ala hora de atenderme Irma muchas gracias 😊"
We responded:
"Gracias por compartir tu experiencia, Gloria. Nos alegra saber que Irma te atendió de manera profesional y amable. Tu satisfacción es muy importante para nosotros."
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Janeth Fierro

October 31, 2025

5  out of  5
rating by Janeth Fierro
"Irma was amazing she has a nice attitude, she spoke to us about life insurance and I loved the way she explained it to us."
We responded:
"Thank you, Janeth, for sharing your experience with us. It's wonderful to hear that Irma made such a positive impression and that her explanation of life insurance was helpful. Your feedback is greatly appreciated, and we're glad to know you had a great experience."
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Melissa Navarro

October 31, 2025

5  out of  5
rating by Melissa Navarro
"Irma’s explanation of life insurance was both thorough and delivered with such a pleasant attitude that it greatly simplified a potentially confusing subject."
We responded:
"Thank you, Melissa, for sharing your experience with us. It's wonderful to hear that Irma was able to provide a clear and pleasant explanation of life insurance. We aim to make complex topics more understandable, and your feedback reassures us that we're on the right track. Your satisfaction is important to us, and we appreciate you taking the time to leave such a positive review."
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Jacky Fierro

October 30, 2025

5  out of  5
rating by Jacky Fierro
"Good service from Irma explain to me about life insurance"
We responded:
"Thank you, Jacky, for sharing your positive experience with us. It's great to hear that Irma was able to provide you with clear information about life insurance. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Mirika Buceti

October 1, 2025

5  out of  5
rating by Mirika Buceti
"Ive been with StateFarm for yeas with Jim Reinhardt him and his staff Irma And Mary Are amazing and have been great. At anything I need with insurance thanks guys your Rock"
We responded:
"Thank you, Mirika, for sharing your experience with us. It's wonderful to hear that Jim, Irma, and Mary have been able to assist you with your insurance needs. Your kind words and support mean a lot to us. We're here to help whenever you need us!"
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Oscar Sandoval

September 24, 2025

5  out of  5
rating by Oscar Sandoval
"Muy amable la sra Irma y explica muy bien ."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ismael Inostrosa

September 17, 2025

5  out of  5
rating by Ismael Inostrosa
"Irma was great help and got stuff done quick"
We responded:
"Thank you, Ismael, for sharing your positive experience with Irma. It's wonderful to hear that she was able to assist you efficiently. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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nick camacho

September 16, 2025

5  out of  5
rating by nick camacho
"Irma Lozano at State Farm is absolutely exceptional provide outstanding customer service. She’s very professional cares about helping each and everyone of our clients. She’s truly kind and goes above and beyond to make sure that you feel supported and confident in your coverage highly recommended thank you so much Irma I feel confident and well taken care of You can tell that someone loves what he’s doing and Nirma really cares about it once again thank you so much Irma"
We responded:
"Thank you, Nick, for sharing your wonderful experience with Irma Lozano. It's great to hear how her professionalism and dedication have made such a positive impact. We’re glad to know you feel supported and confident in your coverage. Your recommendation means a lot, and we appreciate your kind words."
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Aliki Rendon

September 5, 2025

5  out of  5
rating by Aliki Rendon
"Love State Farm insurance Irma help me so much! she is very && professional easy to talk & took the time to explain everything & help you find the best for my needs! 🤍 i highly recommend her"
We responded:
"Thank you Aliki for the 5 star review. I am glad my team members are able to assist you with all your insurance needs. We appreciate your business. Thanks for the update Aliki. I am pleased to hear that you are still happy with my office and the service we provide you. "
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miriam sanchez

September 5, 2025

5  out of  5
rating by miriam sanchez
"I had a great experience working with Irma my car insurance agent. She was professional, friendly, and made the whole experience, simple and stress-free. Irma took the time to explain everything clearly and help me find the best coverage for my needs. I really appreciate her patience and excellent customer service. I highly recommend her."
We responded:
"Thank you Miriam for the 5-star review. I am glad Irma’s was able to help auto insurance. We appreciate your business and I am glad Irma made you insurance needs stress-free. Thanks again. "
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Jose Perez

September 5, 2025

5  out of  5
rating by Jose Perez
"Me atendió Irma y es una persona muy amable y estoy muy agradecido con su ayuda"
We responded:
"Thank you Jose for the kind words and 5 star review. I am glad we were able to assist with your insurance needs. "
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Sonia Cortes

August 29, 2025

5  out of  5
rating by Sonia Cortes
"Irma at State Farm is amazing! She is helpful, professional, and always takes the time to explain everything clearly. I feel well taken care of and highly recommend her!"
We responded:
"Thank you, Sonia, for sharing your experience with Irma at our agency. It's wonderful to hear that she has been helpful and professional, ensuring you feel well taken care of. Your recommendation means a lot to us, and we're glad to have you as a valued customer."
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Daniel Miguel

August 29, 2025

5  out of  5
rating by Daniel Miguel
"Irma is very helpful! I’m grateful to have you as my agent and couldn’t be happier with the way everything worked out."
We responded:
"Thank you, Daniel, for sharing your positive experience. It's wonderful to hear that Irma has been so helpful and that you're pleased with how everything has worked out. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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GLOBALCUTS

August 29, 2025

5  out of  5
rating by GLOBALCUTS
"I recently reported a vandalism case with my vehicle and Irma took care of every question and concern. She’s was really helpful and caring thank you so much ! I recommend her to everyone"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Irma was able to assist you with your vandalism case and provide the support you needed. We appreciate your recommendation and are glad to have been of help. Your feedback is invaluable to us."
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Mark Bomarito

August 29, 2025

5  out of  5
rating by Mark Bomarito
"I am so happy to work with Mary and Irma in the Jim Rinehart Agency. They are knowledgeable, efficient, and very responsive. They are also super friendly and always go out of their way to help me with my insurance needs. I recommend the Rinehart Agency for anyone looking for car insurance. They’re the best!"
We responded:
"Thank you, Mark, for sharing your positive experience with Mary and Irma at our agency. It's wonderful to hear that their knowledge, efficiency, and responsiveness have made a difference for you. We're glad to know they have been able to assist you with your insurance needs in such a friendly and helpful manner. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
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Hollywood Muscle

August 26, 2025

5  out of  5
rating by Hollywood Muscle
"Herman always give me the best service. I always need it. I’m really really happy about the service and I will All the team members five star plus and thank you so much to Irma for all the help and support"
We responded:
"I am glad my team was able to assist with your insurance needs. Thanks again for the 5 -star review. Please call our office if you need anything. "
Profile photo of Maria Cadena

Maria Cadena

August 14, 2025

5  out of  5
rating by Maria Cadena
"I have my auto insurance through State Farm with Jim Rinehart. I had a broken windshield and Irma, office employee recommended using 801 Auto Glass. Well I did and between Irma and Ryan from 831 Auto Glass they handled it all for me. It was easy and I was very pleased with the work and the no hassle claim because they did all the legwork. What could be easier than that. 👍"
We responded:
"Maria, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. I am very glad State Farm was able to assist with your auto insurance needs. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sharon Wilson

July 24, 2025

2  out of  5
rating by Sharon Wilson
"They are so disappointing. I had a state farm agent in southern california for 37 years and loved them. I came to MOnterey and in one year, without any accidents or tickets EVER they doubled my insurance. When I asked for specifics as to why, I got nothing but generalizations and nothing that directly applied to me. I began the process of asking in February, got stalled for month after month until July when Irma (who was handling it) simply said that is the rate. No explanation."
We responded:
"I am sorry that you are disappointed. Please feel to contact me at my office. I will explain the reason for any rate increases. Thank you for your 37 years of support to State Farm. "
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hugo Vazquez

July 19, 2025

5  out of  5
rating by hugo Vazquez
"Irma at State Farm is truly exceptional! Irma consistently provides outstanding customer service. She’s professional, attentive, and genuinely cares about helping each and every one of her clients. You can tell she truly enjoys what she does, and it shows in the way she takes the time to explain everything clearly and make sure your needs are fully met. It’s always a pleasure working with her — she’s trustworthy, kind, and goes above and beyond to make sure you feel supported and confident in your coverage. Highly recommend Irma to anyone looking for insurance help. She’s simply the best!"
We responded:
"Thank you Hugo for the 5-star review. I am glad Irma was able to assist you with your insurance needs in such a professional manner. I appreciate your honest feedback. Please contact my office if we can assist you with any other insurance needs. "
Profile photo of Jennifer DeGuzman

Jennifer DeGuzman

July 18, 2025

5  out of  5
rating by Jennifer DeGuzman
"Irma is very knowledgeable & friendly, made the application process run smooth! My husband and I confide in her without a doubt. Thank you!"
We responded:
"Thank you, Jennifer for the 5-star review and for sharing your positive experience with Irma. It's wonderful to hear that she made the application process smooth and that you and your husband feel confident in her assistance. Your feedback is greatly appreciated!"
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viridiana mendieta

July 18, 2025

5  out of  5
rating by viridiana mendieta
"Mary Gamotan provided outstanding notary service! We recently worked with Mary for some notarized documents and we couldn’t be more pleased. She was professional, knowledgeable, and incredibly kind throughout the entire process. She made everything easy to understand and handled everything efficiently and with care. It’s rare to find someone so reliable and dedicated to excellent service. We highly recommend Mary to anyone needing any type of Insurance — and notary services she truly goes above and beyond! Thank you, Mary, for your help and for making the process so smooth!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brian Quiroz

July 14, 2025

5  out of  5
rating by Brian Quiroz
"Good Service here, Irma does her job very well and one can feel a sense of reassurance when she explains the details!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Frank Salinas

July 8, 2025

5  out of  5
rating by Frank Salinas
"Irma is truly one of a kind! She’s been helping my parents with their life insurance needs since I was a kid, and now as an adult, she’s guiding me through the process with the same care and professionalism. She took the time to explain everything in a way that was easy to understand and made sure I felt confident in the decisions I was making. It’s rare to find someone so knowledgeable and trustworthy"
We responded:
"Thank you, Frank, for sharing your experience with Irma. It's wonderful to hear how she has been a consistent support for your family over the years. Her dedication to providing clear and trustworthy guidance is something we truly value. We're glad she could assist you with your life insurance needs and ensure you felt confident in your decisions. Your feedback is greatly appreciated. "
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Luciana Andrade

June 16, 2025

5  out of  5
rating by Luciana Andrade
"Muy amable Irma"
We responded:
"Thank you, Luciana, for sharing your positive experience with us. We're delighted to hear that Irma was able to assist you so well. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can do for you, please let us know. "